Frequently asked questions
Here you'll find the answers to the most common questions about our delicious cookies, ordering and shipping at Big Cookie Bakehouse. If you can't find what you're looking for, please don't hesitate to contact us directly!
What are the most common questions customers ask you about your cookies or ordering process?
When will my order be delivered? The cookies are baked fresh to order and are packaged and posted out as soon as they are ready.
POSTAGE COSTS
If ordering more than 1 box of cookies please use the drop down menu for postage costs where you will see postage costs for 1,2,3,4 or 5, boxes, if the order is larger or for wholesale please email us for a quote!
MINIMUM ORDER
We sell all our cookies in boxes of 4 only you can choose 4 of the same flavour or a mixed flavour box or a special occasions box each listing has its own flavour choice and menu options,
What makes your cookies special compared to others people can buy online?
Our cookies are made with unique fillings and fresh ingredients, baked to order for ultimate deliciousness. We are fully branded and committed to quality that keeps you coming back for more.
What are the most important things customers should know about how you ship your cookies?
We bake your cookies fresh to order and ship them as soon as they are ready. We carefully package each order to ensure freshness and prevent damage during transit. You'll receive a tracking number once your order ships, so you can follow its journey to your door.
LOCAL ORDER PICK UP
Customers who are local to my village can buy what they want this website and choose the pick up option from the postage menu, all local orders must be arranged via message for pick up instructions.
DAMAGES
we ensure on our end that your cookies are packaged safely and securely to prevent damage, however we take no responsibility for items damaged in transit and we canot accept returns and do not refund for any baked and shipped items! Thankyou.
Still have questions?
If you couldn't find the answer to your question, don't hesitate to reach out! We're here to assist you with any inquiries about our cookies, orders, or wholesale program.